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Terms and Conditions
CHAPTER 1: GENERAL PROVISIONS
- Definitions
- Service conditions and delivery
- Hyperlinks, framing, spiders and crawlers
- Intellectual property and restriction on use
- Access and availability of service and links
- Submissions / bulletin boards
- Rules of conduct for the visitor and customer
- Damages, warranty and indemnity
- General
- Agreement to and termination of agreement
- Electronic Communication Legal Notice
CHAPTER 2: PROVISIONS SPECIFICALLY APPLICABLE TO CUSTOMERS AND ELECTRONIC TRANSACTIONS
- Conditions of use and access
- CIPC account
- Payment models
- Payment instruments
- Agreement of sale
- Refunds
- Suspension of accounts
- General
- Privacy
- Contact Us
- Annexure A. Business Rules for Customer Registration
Process
CHAPTER 1: GENERAL PROVISIONs
- Definitions
“annual return” means an annual return provided for in terms of section 173 of the
Companies Act, 1973 (Act No. 61 of 1973), Close Corporations Act No 69 of 1984 and
the Companies Act, No 71 of 2008;
“browser” means a computer program which allows a person to surf the internet and
access websites;
“CIPC” means the Companies and Intellectual Property Commission;
“CIPC account” means the virtual account created by the CIPC for a customer on the
CIPC website following registration by such customer via the “Customer Registration”
facility;
“CIPC Bank Account” means the bank account held by CIPC at ABSA Bank
“CIPC website” means all the sites on the World Wide Web controlled and/or owned
by CIPC;
“content” means, include but not limited to, software and material;
“customer” means a visitor who is –
(a) registered with the CIPC via the “ Customer Registration“ facility on the CIPC
website; walk-in centers and partner offices; and
(b) transacts with CIPC via the CIPC website; and
includes, but are not limited to, the special categories “customers”, “company secretaries”
and “banks”;
“data” means electronic and manual representations of information in any form;
“discontinue service” means the withdrawal of the offering or functionality of a
service in part or in total;
“ECT” means the Electronic Communications and Transactions Act, 2002 (Act No. 25
of 2002)
“fee” means a fee which has been determined in regulations under the Act concerned
which is indicated on the CIPC website. Provided that in the event of a possible
discrepancy between fees quoted on such website and the relevant regulations, due
to possible human or software error, the fee concerned as stipulated in the regulations
will prevail;
“forums” means, including but not limited to, bulletin boards, chat rooms and other
public areas found on the CIPC website;
“material” means, including but not limited to, text, submissions, images, audio
and/or video in whole or in part;
“service” includes but are not limited to, the disclosing of information or lodgment
of an application for which a fee is payable;
“software” means, including but not limited to, any images or files incorporated
in or generated by the software or data accompanying such software;
“submissions” means, including but not limited to, notes, images, creative materials,
ideas, suggestions, concepts, communication including any data, questions, comments
and other information submitted on the CIPC website via transmission by electronic
mail or otherwise; and
“visitor” means a person who uses and/or accesses computer software and/or material
via the CIPC website.
“internet use” means both external clients and internal officials who have access
and use internet facilities.
“privacy statement” indicates how CIPC will respect the privacy of its website users
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- Service conditions and delivery
- A service is available anywhere in the world with the following provisos:
- the CIPC website is accessible;
- the ABSA Mall Payment Gateway can process the card transaction; and
- the method of delivery is online or to an email address.
- CIPC strives to make the CIPC website available 7 days a week and 24 hours per day
but there are interdependencies and events outside of CIPC’s control that may impact
website availability.
- Disclosures and lodgments requiring no intervention from CIPC officials can be requested
or lodged at any time when the CIPC website is available.
- Lodgments or requests that require intervention by CIPC Officials may also be lodged/submitted
at any time that the CIPC website is available, but internal processing will only
be performed inside CIPC Office Hours, Monday to Friday 07:30 to 16:00 excluding
public holidays, the period between Christmas and New Year and other periods of
Office Closure as may be announced from time to time.
- All services rendered by CIPC are exempted from VAT.
- The delivery mechanism and delivery events are as follows:
- Online disclosure:
- Disclosures are currently available online and can send an email copy to the customer’s
email address, (if supplied), as an option.
- The service is considered rendered/delivered when the disclosure report was successfully
written to the customer’s browser.
- Any failure of optional email copies shall not constitute a non-delivery if the
primary delivery mechanism is completed.
- Electronic lodgment of forms:
- CIPC will attempt to send an email containing the result of an electronically lodged
form (in the format of a letter and possibly a certificate) to the customer if an
email address is available.
- If no email address is available, a paper copy of the result letter will be delivered
to the customer’s preferred document delivery address.
- Please note that the delivery of the service is identified by the acceptance of
the electronically lodged form by CIPC and the subsequent update of the CIPC database
with the information on the form and not by the subsequent delivery of a result
notification in whatever form.
- CIPC reserves the right to –
- introduce new services;
- discontinue services;
- restrict services rendered over the Internet to selected customers or selected groups
of customers; and
- refrain from making certain services available on the Internet,
- at its sole discretion without prior notice to a visitor or customer.
- When requesting services such as the maintenance of company or close corporation
registration details, CIPC reserves the right to refuse the customer access to a
specific service if the customer does not have a mandate, properly registered at
CIPC, to perform the action.
- CIPC reserves the right to amend its definition of a properly registered mandate
and to apply different criteria in deriving, determining or establishing the mandate
depending on the type of service requested.
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- Hyperlinks, framing, spiders and crawlers
No person, business or website may –
- link to any page on this site without the prior written permission of CIPC;
- frame this site or any of the pages on this site in any way whatsoever; or
- use any technology to search and gain any information from this site without the
prior written permission of CIPC.
- Intellectual Property and restrictions on use
- The CIPC website consists of content which is derived entirely or in part from content
supplied by CIPC.
- The content referred to in subparagraph (1) is protected under applicable South
African Intellectual Property Acts, Regulations and International Treaties and Conventions.
- A visitor or customer, may not reproduce, duplicate, publish, modify, copy, download,
upload in any manner, post, broadcast or transmit, reverse engineer or disenable,
display, or distribute or in any way exploit any of the contents that being software
and/or material.
- Except in so far as a visitor or customer may download one copy of the content on
any single computer for such visitor’s or customer’s personal, non commercial home
use only: Provided that all propriety notices and restrictions attached onto the
content are kept intact, unless expressly permitted by the site, or unless prior
written consent from CIPC has been obtained.
- Requests for permission regarding use of any contents which fall into the ambit
of the limitations stated above can be made by contacting CIPC in writing at:
LEGAL SERVICES
PO BOX 429
PRETORIA
0001
- A visitor or customer is also strictly prohibited from creating works, and/or software
materials derived from or which are based on the contents found on this site.
- The prohibition referred to in subparagraph (6) applies regardless of whether the
content is sold, negotiated or given away and/or further alienated in any manner
whatsoever.
- The website contains material which is owned by or licensed to CIPC. This material
includes but is not limited to, the content, design, layout, look, appearance and
graphics. Reproduction is prohibited other than in accordance with South African
Copyright and Trade Mark Laws, International Trade Marks and Copyright Laws and
conventions.
- All trademarks reproduced on the CIPC website, which are not the property of, orlicensed
to CIPC, are acknowledged on the website.
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- Access and availability of service and links
- CIPC contains links to other related Internet sites.
- No inference can be made or representation implied that CIPC is connected with,
operates or controls these linked websites.
- Whether or not these linked sites are in fact affiliated with CIPC, CIPC is not
responsible for the content on the aforesaid sites.
- The linked sites are for a visitor’s or customer’s convenience only and such visitor’s
or customer’s access thereto is at his/her own risk.
- When visiting linked sites a visitor or customer must refer to that linked site’s
individual terms of use and cannot rely on the terms of this agreement.
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- Submissions / bulletin boards
- Any submissions shall be deemed to be and remain the exclusive property of CIPC,
and all visitors and customers agree to this stipulation,
- The various forums content, which is found on the CIPC website, shall be deemed
to remain the exclusive property of CIPC.
- CIPC has the right, but not the obligation to monitor and review submissions submitted
by visitors or customers in the forums.
- CIPC shall not be responsible for any of the content of these messages.
- CIPC further reserves the right to delete, move or edit submissions that CIPC, in
its exclusive discretion, deems abusive, defamatory, obscene or in violation of
any Copyright or Trade Mark laws or otherwise objectionable.
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- Rules of conduct for the visitor and customer
- A visitor or customer with the inclusion of but not the limitation of the definition,
agrees that he/she will not transmit submissions to the CIPC website that -
- use any of the forums for illegal purposes;
- are for purpose of spamming;
- restrict or inhibit any other visitor or customer from using and enjoying the forums;
- are unlawful, threatening, abusive, defamatory, obscene, vulgar, profane pornographic
and/or allow for indecent information that constitutes a criminal offence and/or
gives rise to a civil liability claim or otherwise violates any local, national
or international law;
- violate any Intellectual Property rights of any other person by the submission of
the content to CIPC website through the forums or other avenues, which allow for
such submissions. A visitor or customer by the transmission of content in any manner
whatsoever, represents to CIPC that they are the rightful owner of such content
transmitted or that the visitor or customer has obtained permission from the rightful
owners to submit such content transmitted;
- contain viruses or other harmful content; or
- are intended for commercial purposes, contain marketing or promotional materials
or are intended to solicit donations.
- A visitor or customer agrees that he/she shall be solely liable for any damage resulting
from any infringement of Copyrights, Trade Marks and other proprietary rights or
any other damages resulting from such a submission.
- A visitor or customer further indemnifies and holds CIPC harmless against all claims
for any damages whatsoever arising from the use of the CIPC website.
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- Damages, warranty, indemnity
- A visitor or customer expressly agrees that the use of the CIPC website is at his/her
sole risk.
- CIPC does not guarantee or warrant;
- that the CIPC website will be uninterrupted;
- that the CIPC website will be default free and that the defects will be corrected;
- that the results that may be obtained from the use or application from information
gained from the CIPC website in so far as accuracy and content of any such information
is concerned;
- that the servers that make the content available are free from viruses and other
harmful content; or
- any merchandise provided through the CIPC website.
- The CIPC website is provided "AS IS" and on an "IS AVAILABLE"
basis, without any representation or endorsement made and without warranty of any
kind whether express or implied, including but not limited to warranties of satisfactory
quality, non-infringement, title, security and compatibility.
- Neither CIPC nor any third parties provide any warranty or guarantee as to the accuracy,
timelines, performance, completeness or suitability of the information and materials
found or offered on this website. A customer using the CIPC website acknowledges
that such information and materials may contain inaccuracies or errors and therefore
expressly exclude liability for any such inaccuracies or errors.
- A visitor or customer acknowledges and confirms CIPC indemnity to, including but
not limited to, indirect, direct, incidental, special, consequential or punitive
damages arising from the use of or inability to use CIPC sites.
- A visitor or customer acknowledges that the provisions of this paragraph shall apply
to all the contents of the CIPC website.
- The disclaimer of liability applies to damages or injury, including but not limited
to, indirect, direct, incidental, special, consequential or punitive damages or
any damages whatsoever arising from use or loss of use of data or of profits, whether
in breach of contract, tortuous action, negligence, or under any other cause of
action.
- If any of the terms and conditions of this agreement should be deemed to be unlawful,
invalid or otherwise unenforceable by reason of the laws of any state or country
in which these terms and conditions are intended to be effective than to the extent
only and within the jurisdiction in which that term and condition is illegal, invalid
or unenforceable, it shall be severed and deleted from this agreement and the remaining
terms and conditions shall survive, remain in full force and effect and continue
to be binding and enforceable.
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- General
- This agreement, the terms, conditions and operating rules for the CIPC website,
constitute the entire agreement between the parties with respect to the subject
matter hereof.
- The agreement and the terms and conditions shall be governed and construed in accordance
with the laws of the Republic of South Africa.
- Any dispute arising here from shall be exclusively subject to the jurisdiction of
the courts and/or Tribunals of the Republic of South Africa.
- The paragraph headings used herein are for convenience only and shall be of no legal
consequence.
- CIPC may at any time revise these terms and conditions by updating the postings.
- A visitor or customer is bound by such revisions and should therefore periodically
visit this agreement to review the then current terms and conditions to which he/she
is bound.
- CIPC shall have the exclusive right to at any time change or discontinue any aspect
or feature of the CIPC website.
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- Agreement to and termination of agreement
- The use of or access to these sites constitutes a visitor’s or customer’s acceptance
of terms and conditions hereof, which together with CIPC’s Privacy Policy, are binding
on such visitor or customer and takes effect on a date which such visitor or customer
first makes use of, or access to the CIPC website.
- If a visitor or customer does not accept all the terms and conditions in full, such
visitor or customer must exit the site immediately and not make use of the website.
- CIPC has the exclusive discretion to terminate the agreement at any time.
- After a visitor or customer has exited the site as aforesaid such visitor or customer
must destroy all content, whether materials or software, obtained from the site
and all copies thereof.
- In the event of a visitor or customer failing to exit the site as aforesaid CIPC
has the right to claim any indirect, direct, incidental, special or punitive damages
caused to CIPC from such visitor’s or customer’s unauthorised access and/or use
of the CIPC website.
- A visitor or customer indemnifies CIPC against any claims for damages of whatsoever
nature caused to another party by such visitor or customer unauthorised use and/or
access of the sites.
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- Electronic Communication Legal Notice
This email including attachments, is confidential, may be privileged and is intended
solely for the use of the addressee. If you are not the intended recipient do not
disclose, distribute or retain it, and please notify the sender immediately and
then delete this email. Email is not necessarily secure or error free as information
could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain
viruses. It is your responsibility to ensure that emails are virus free. No one
may conclude a contract on behalf of the CIPC via email without express written
confirmation by a duly authorised representative of the CIPC. The CIPC accepts no
responsibility for any loss or damages arising in any way from the use of this email
as a means of communication. Views and opinions expressed in this email are those
of the sender unless clearly stated as those of the CIPC.
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- Conditions of use and access
- In order to make use of fee carrying services, a person must register as a customer
using the “Customer Registration” facility on the CIPC website. (See business rules
for customer registration process attached, Annexure A)
- A customer must ensure that all the details provided by him/her for his/her registration
are true and correct at all times as CIPC shall not be liable for any expenses,
costs or damages incurred as a result of incorrect details. These requirements may
change from time to time and it is the responsibility of the customer to regularly
update his/her own customer information.
- A customer is responsible for securing his/her customer login password and such
customer login password may not be disclosed to unauthorised persons, as such customer
will be held responsible for all transactions performed with his/her login and password.
In cases where CIPC officials assist a customer in creating the login and password
details, customers need to ensure that they keep record of that information.
- A customer must immediately notify CIPC in writing of any unauthorised use of his/her
password or of any other breach of security
- When a person registers as a customer he/she consents to receiving communications
from CIPC electronically.
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- CIPC account
- After successful registration referred to in paragraph 2, a customer must deposit
money into his/her CIPC account in the manner determined in paragraph 14.
- Whenever a customer requests a service, the customer’s CIPC account will be checked
for sufficient funds to cover the fee for the requested service, prior to the rendering
of the requested service.
- If no or insufficient funds are available in the customer’s CIPC account, the funds
in such account must be replenished by using the payment instruments referred to
in paragraph 15.
- If sufficient funds are available in the customer’s CIPC account, the fee for the
requested service will be deducted from such account immediately and the request
will be scheduled for further processing by CIPC.
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- Payment model
- This payment model is called the Declining Balance Deposit Mechanism.
- This model is based on the principle that all prospective customers register as
users on the CIPC website.
- Logging on as a registered user will provide access to fee carrying services on
the CIPC website.
- Before accessing any fee carrying services on the CIPC website however, the user
will be required to make a deposit in a virtual account created for him/her by CIPC.
(For the various instruments available for depositing funds into the virtual account,
refer to Paragraph 15): Provided that the balance of the deposit is sufficient to
cover the cost of the service, any fee carrying services will then be rendered by
CIPC after reducing the customer’s balance with the cost of the service.
- Deposits by a customer into his/her CIPC account can only be used for the rendering
of CIPC web services.
- Customers should note that depositing large amounts of money into the organisation’s
bank account, and not utilising all the funds in their account over a 1 (one) month
period constitutes a breach or contravention of the Banks Act, 2003.
- In light of the above and the risk this poses to CIPC, customers will only be allowed
to deposit amounts which match the volume of transactions to be performed in that
month.
- A customer can view or print a full record of a transaction that is maintained for
a period of one (1) month on the CIPC website.
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- Payment instruments
- Credit card
No credit card payments for transactions to be performed will be accepted by CIPC
in order to circumvent the possibility of credit card fraud.
- Direct deposits
If the customer selects the 'pay via bank deposit' option, instructions will be
given on how to deposit money into the CIPC Bank Account and would be subject to
the following rules:
- The payment must be identified by supplying the reference number (customer code)
in the reference section of the deposit slip or on the electronic transfer - This
information will enable CIPC to identify the deposit and allocate it to the correct
virtual account;
- no transfers must be made from ATM's as it does not support the supply of the reference
number;
- (c) cheque deposits are subject to a clearing period
- the customer’s virtual account will only be updated when CIPC receives confirmation
of the deposit by means of an electronic bank statement - This will typically happen
on the next working day. Payments made by a customer from another bank than ABSA
confirmation of payment may take up to 3 (three) working days.
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- Agreement of sale
- The agreement of sale, whereby CIPC can proceed to deduct the fee concerned from
a customer’s CIPC account in order to render the requested service, is concluded
at the time when and place where the CIPC receives such customer’s acceptance.
- Acceptance referred to in subparagraph (1) will occur at the moment the customer
selects the “Proceed with request” option.
- Receipt by CIPC referred to in subparagraph (1) will occur when CIPC electronically
(via the CIPC website) informs the customer concerned that his/her request has been
received.
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- Refunds
- Deposits in a customer’s CIPC account are refundable but not transferable.
- CIPC shall only refund monies remaining in a customer’s CIPC account upon receiving
a written request for a refund, or in cases where the deposited amount is not utilised
to perform transactions for the month within which it was deposited.
- A customer referred to in subparagraph (2) may apply to CIPC in writing for a refund
if he/she -
- wishes to terminate his/her registration as a customer; or
- is informed that his/her requested service will not be rendered and he/she does
not wish to retain the money he/she deposited into his/her CIPC account or the remainder
thereof for later use.
- If a customer requests the incorrect service, selects the incorrect enterprise for
a disclosure, submit the incorrect type of form, supply incorrect information when
submitting a form, made a typing error or spelling error, etc. and CIPC renders
the service, CIPC shall not be liable to refund the fee concerned.
- If the delivery of the rendered service fails without CIPC being aware thereof,
CIPC will first be offered the opportunity of delivering the service (produce a
confirmation certificate or certificate disclosure) before any claim for credit
notes by the customer concerned will be entertained.
- No lodgments or disclosures can be refunded by CIPC without proof that the lodgment
was unsuccessful due to an error (human or otherwise) attributable to CIPC or proof
that the disclosure failed in a substantive way.
- Refunding referred to in subparagraph (2) will be done by CIPC within 30 (thirty)
days in a manner to be agreed upon between CIPC and the customer concerned.
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- Suspension of accounts
- CIPC reserves the right to suspend (block) any CIPC customer account if it suspects
any corrupt, illegal or fraudulent activity is linked to that CIPC account.
- CIPC reserves the right to investigate any suspected corrupt, illegal or fraudulent
activity in relation to a customer account, without prior notice and keep such CIPC
customer account suspended until the investigation is finalised.
- A customer who’s account has been suspended has the right to make representations
to CIPC, requesting reasons for the block of the account and to also provide proof
and or reasons for the legitimacy of any suspected illegal, corrupt or fraudulent
activity.
- CIPC will reactivate a suspended CIPC customer account only once it has been satisfied
that no corrupt, illegal or fraudulent activity is linked to that CIPC account.
- CIPC reserves the right to verify any CIPC customer account before reactivating
a suspended CIPC account.
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- General
- A customer may at any time inquire on the progress of his/her request by contacting
the CIPC Customer Contact Centre.
- If a customer is dissatisfied with the service rendered/not rendered by CIPC, he/she
may lodge a complaint by email with the CIPC Customer Contact Centre who will forward
such complaint to the business unit concerned within CIPC.
- A customer referred to in subparagraph (2) must lodge such a complaint within 14
(fourteen) working days of receiving notice from CIPC that such service was rendered/not
rendered.
- If a complaint referred to in subparagraph (2) is not resolved according to the
customer concerned, the provisions in paragraph 9(3) shall apply.
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- Privacy Statement
The Companies & Intellectual Property Commission (CIPC) is committed to protecting
the privacy of our customers’ personal information. This policy explains how we
gather and use the information that we collect from our website, located at www.cipc.co.za.
This policy may change over time. Amendments to this statement will be posted at
this URL and will be effective when posted. Your continued use of this site following
the posting of any amendment, modification or change shall constitute your acceptance
thereof.
- Information Collected
As you navigate within our website, we will be collecting and tracking personal
information, either by asking you to tell us something about yourself (such as your
name, address or email address) or by using data-tracking software which records
your IP address and tells us what parts of the website you have browsed.
- Use of Information
This information is used to enhance your site experience, or to apply special benefits.
Your personal information will not be sold to third parties for email marketing
or telemarketing campaigns.
The information may be used by CIPC or designated site partners to send you information
that we think will be useful to you.
Due to the technology behind the CIPC site, your personal information may also be
shared with designated site partners in order to reduce the number of registrations
you need to make on the CIPC site. This is an effort to make use of the www.cipc.co.za
site more convenient for you.
You may opt-out of receiving future mailings from CIPC and other entities by following
the instructions set forth in the opt-out section below.
Personal information about you, whether obtained through collection or tracking,
may be used to contact you again either by online electronic communication (such
as email), or by regular mail or telephone. We will also be collecting and tracking
information about activities on our website on an aggregate (i.e., group basis).
We will not know or keep track of precisely who you are as you use the site. The
data is used to track what areas of the site are most frequently used to help us
improve the site in the future. When we share such information with other companies,
it is not traceable to any particular user and will not be used to contact you again.
Non-personal demographic and profile data is used to tailor your experience at our
site, showing you content we think you might be interested in. This information
may also be shared with advertisers on an aggregate non-personal basis.
We may share your information (as described above) with our business partners to
provide you with products or services that you have requested or to provide you
with promotional offers that we believe will be of interest to you. Our business
partners include all of our affiliated companies as well as other selected businesses
with which we have a relationship and which have agreed to adhere to our strict
standards for providing quality products and services, responding to your needs,
and protecting customer information. We may also employ other companies and individuals
to perform functions on our behalf. Examples include fulfilling orders, delivering
packages, sending postal mail and email, removing repetitive information from customer
lists, analysing data, providing marketing assistance (including direct and targeted
marketing), processing credit card payments, and providing customer service. They
have access to personal information needed to perform their functions, but may not
use it for other purposes.
In certain circumstances, we may share your customer information with trusted service
providers that need access to your information to provide operational or other support
services. We also may provide information to regulatory authorities and law enforcement
officials in accordance with applicable law or when we otherwise believe in good
faith that the law requires it. In the event of a sale of all or part of one of
our businesses, we may share customer information related to that business as part
of the transaction.
- Use of IP Address
We may use your IP Address to help diagnose problems with our server, and to administer
our website.
- Use of Cookies
When you view our website we might store some information on your computer. This
information will be in the form of a "cookie" or similar file. Cookies are small
pieces of information stored on your hard drive, not on our site. Cookies do not
spy on you or otherwise invade your privacy, and they cannot invade your hard drive
and steal information. Rather, they help you navigate a website as easily as possible.
We use cookies for remembering user names, to identify users and their preferences,
tracking click streams and for load balancing. Because of our use of cookies, we
can deliver faster service, consistent, updated results and a more personalised
site experience. You have the option of setting your browser to reject cookies.
However, doing this will hinder performance and negatively impact your experience
on our site.
- Children
We do not specifically collect online contact information from children nor do we
target or sell products for purchase by children.
- Security
This website has industry standard security measures in place to protect the loss,
misuse and alteration of the information under our control. While there is no such
thing as "perfect security" on the Internet, we will take reasonable steps to insure
the safety of your personal information.
- Other Website Links
This website contains links to other websites. CIPC is not responsible for the privacy
practices or the content of such websites. If you want to know the privacy policies
of the other websites, please refer to the organisation sponsoring such website.
- Consent
By visiting the CIPC site, you expressly consent to the collection and use by CIPC
of personally identifiable information according to this Privacy Policy.
- Choice to Opt Out
You may opt-out of receiving communications from CIPC or our site partners by sending
an email to info@cipc.co.za.
- Correct / Update
CIPC allows its users the ability to correct or update online information previously
provided by the users. Unfortunately, to the extent that such information is also
stored in other databases, we cannot always ensure that such corrections or deletions
will reach the other databases. We will use all reasonable efforts to ensure that
your information is removed from or corrected in our records.
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- Contact Us
If you have any questions about the terms and conditions, the practices of this
site, or your interactions with this website, you can contact us at
info@cipc.co.za. Please also send all your technical queries to
info@cipc.co.za.
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- ANNEXURE A
BUSINESS RULES FOR CUSTOMER REGISTRATION PROCESS:
- Customer registration application
- The banking details of the customer must be included
- Bank Name
- Account Type
- Account Number
- Account Holder name
- Name, surname and id of representative member of customer must be included. Such
must be linked to the main customer code.
- This will ensure that there is no unnecessary movement of monies between codes
- The registration / updating of details must be linked to the CIPC staff member who
is registering / updating the contact details (user id must be used)
- The staff member who is registering / updating the contact details of the customer
must after registering the customer (also confirming that detail on customer application
and customer supporting documents are identical) “unlock” the customer code.
- This must be followed with a password to the registered email address
- All fields that can be validated must be validated:
- ID’s
- Email address
- Postal codes
- Cell phone and email address must be made mandatory
- Residential address, name, surname and ID number must not be able to be changed
without supporting documents being submitted and authorised by CIPC.
- All CIPC customers or visitors registered and awarded a customer code, must be over
the age of 18 (eighteen) years
- The preferred method of communication, email or sms, must be indicated (for future
use)
- For the electronic registrations, the customer must be able to capture the information
on the application and the supporting documents must be faxed to CIPC. Back office
will confirm the supporting information and “unlock” the customer code.
- The application and the supporting documents must be able to be linked up within
the back office
- If the name, surname or ID number is changed under an existing customer code the
customer must submit an affidavit of why such is being changed and where does the
original information is coming from.
- This registration process will be submitted to QIT and process audits and in instances
where it is found that it was incorrect, line management must be able to block the
code. It will be preferred of certain people (line management and/or QIT manager
to have super user rights to override registration.
- No two customers may have the same customer code or password but the customer must
be able to specify his own customer code.
- All new customer codes (new registrations) must have alpha numeric codes.
- Password Maintenance:
- Prompting questions must be inserted in the application to act as a security measure
for the updating of contact and password information.
- Customer codes will only be valid for a period of 12 months where after it must
be deactivated.
- Customer detail and especially contact details may not be disclosed internally or
externally unless disclosed in a secure environment. This will act as further security
to limit the occurrence of contact details being accessed in order to change it.
- Ideally the system must generate the password
- Partners:
- As part of the development a similar facility must be provided to the Partners (that
is providing registration services) as that will be used by the CIPC back office.
This facility must be linked to the Partners portal.
- All applications and processes:
- The customer must only be able to transact with CIPC after the customer code has
been “unlocked”.
- Applications that utilises customer verification must be excluded
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